Courier Company: DHL Express and/or USPS
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Pugoka cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
North America Shipping
All items will be shipped within 2-3 days after receipt of purchase order. Please allow 7-9 business days for transit time, if you haven’t received your item after this time frame, please contact us.
If you are not happy with your purchase, please contact us as soon as possible. Returns of items(not including shipping) can be granted if item is sent back to us within 7 days of receiving it in original and unworn condition. You will receive your refund once we have received the returned items.